Winter Down Jacket “Aurora”

We are in touch every day to answer all your questions and help with sizing. Please send us your parameters (chest, hips and height) in a telegram We will select the size just for you.

All questions regarding your order, returns and delivery should be sent to our team in telegram

Exchanges:

If the size doesn't fit, you can request a size exchange by contacting us at telegram

To Request an Exchange:

- Notify the manager telegram of your desire to exchange the item

- Send the item via Nova Poshta to the following address: Kharkiv, NP-116, Serhiy Mykolayovych Kirichenko, 077-579-70-74

- Upon receipt, we will send you a different size

Returns and Refunds

Returns are accepted within 14 days of receipt in accordance with current Ukrainian law.

To process a return

- Notify the manager of your intention to return the item telegram

- Send the item via Nova Poshta to the following address: Kharkiv, NP-116, Serhiy Mykolayovych Kirichenko, 077-579-70-74

Refunds

Refunds are processed to the buyer’s bank card within 1–3 business days.

Return Policy

Items are eligible for return or exchange if:

-the item has not been used

-the item retains its original appearance

-tags and packaging are intact

-there are no signs of wear or damage